You may return unopened, unused chemicals within 30 days of the purchase for a partial refund. The purchaser will be responsible for shipping the item back to Ver- tech Labs and there will be a 25% restocking fee deducted from your refund. If you need to return an unopened, unused chemical that was sent erroneously, Ver-tech Labs will provide a full refund including the purchaser’s shipping cost. No restocking fee will be charged. Refunds will not be given for opened, used chemical products. Please contact the on call sales representative at 877-866-9742 option #5. for directions on appropriate use.
Ver-tech Labs will replace foamer unit failure due to manufacturing or material defects. We will not refund or replace an item if the failure occurred due to normal wear and tear, abuse, or chemical misuse. All returns will be hand inspected and necessary testing will be completed in order to determine if the product qualifies for replacement, reimbursement, or repair. The purchaser will be responsible for shipping the item back to Ver- tech Labs. If the purchaser is returning an unused foamer a 25% restocking fee will be deducted from your refund.
Injectors and most parts are non-refundable and non-returnable. We’ll replace items due to manufacturing or material defects. Please contact our on call sales representative (877-866-9742) if you believe your item is defective. If a return is approved, the purchaser will be responsible for shipping the item back to Ver- tech Labs and a 25% restocking fee will be deducted from your refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
All online store products can be shipped to addresses within the contiguous United States. Beginning in late January 2019, we will designate products that can be shipped to Canada. We cannot ship to PO boxes.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Many chemicals require HAZARDOUS MATERIAL HANDLING (HazMat). Products designated as HazMat will incur a HazMat handling fee and must be delivered to a COMMERCIAL BUSINESS location. HazMat can not be delivered to a residential address. The customer will be responsible for all shipping fees associated with products returned based on non-delivery to a residential address. A 25% restocking fee will also be charged to the customer.